Xfinity Mobile keeps charging customer despite $0 balance statements
A customer opened a free Xfinity Mobile line but continues to see unexplained monthly charges on their credit card despite official statements showing a $0 balance, even after multiple cancellation confirmations. Individual phantom-billing dispute with a single carrier.
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Similar Problems
surfaced semanticallyXfinity Continues Billing and Sends Collections Notices After Cancellation
A customer who cancelled a second mobile line had it re-billed for months despite more than ten calls confirming the cancellation and a refund of prior charges, and later received a third-party collections notice for a balance the company had already said was resolved. Cancellation state is not reliably reflected across billing and collections systems.
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ISP Duplicate Account Errors Trigger Wrongful Collections and Service Shutoffs
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ISP System Creates Duplicate Account During Plan Change Then Charges for Phantom Devices
Comcast created an unsolicited duplicate account when a customer changed plans, cancelled the original 7-year account, and began charging for devices that were never received. The duplicate account generated a $320 balance and prompted collection calls for a device the customer never had. Customers modifying existing plans have no protection against ISP systems incorrectly creating new accounts instead.
Xfinity Mobile Continues and Doubles Billing After Service Disconnection
Xfinity Mobile continues billing after disconnection and then doubles the charge the following month despite multiple cancellation calls with agents removing the payment card. The customer filed FTC and FCC complaints with no supervisor response. Fraudulent post-cancellation billing that escalates is an acute consumer rights violation.
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