Xfinity Mobile Continues and Doubles Billing After Service Disconnection
Xfinity Mobile continues billing after disconnection and then doubles the charge the following month despite multiple cancellation calls with agents removing the payment card. The customer filed FTC and FCC complaints with no supervisor response. Fraudulent post-cancellation billing that escalates is an acute consumer rights violation.
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Similar Problems
surfaced semanticallyComcast Continues Billing Cancelled Account and Returned Equipment for Over a Year
A customer who cancelled Xfinity and returned all equipment continues to receive charges for both service and equipment. No support contact resolves the issue, leaving the customer in an accountability void.
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ISPs Continue Billing Customers After Service Cancellation
Customers who cancel ISP service are subsequently charged for months they did not use, requiring hours of dispute calls to resolve. The post-cancellation billing pattern appears systematic across large providers and forces customers to actively police their own accounts after leaving. Recovery typically requires extended phone support with no guarantee of refund.
Xfinity Continues Billing and Sends Collections Notices After Cancellation
A customer who cancelled a second mobile line had it re-billed for months despite more than ten calls confirming the cancellation and a refund of prior charges, and later received a third-party collections notice for a balance the company had already said was resolved. Cancellation state is not reliably reflected across billing and collections systems.
ISP billing errors on service transfers go unresolved
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.