ISP System Creates Duplicate Account During Plan Change Then Charges for Phantom Devices
Comcast created an unsolicited duplicate account when a customer changed plans, cancelled the original 7-year account, and began charging for devices that were never received. The duplicate account generated a $320 balance and prompted collection calls for a device the customer never had. Customers modifying existing plans have no protection against ISP systems incorrectly creating new accounts instead.
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Similar Problems
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ISP Billing Fraud and Circular Support Leave Customers Doubly Charged
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Xfinity Opens New Promotional Account Without Cancelling Existing One, Charging Double
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.