Customer Experience · Service & Billing DisputesstructuralBillingContracts

Home Improvement Install Botched, Contractor Quotes Extra Fee to Fix Its Own Error

A customer paid Home Depot for a garbage disposal installation that a subcontractor completed without proper drain slope, leaving standing water trapped in the unit. The contractor then quoted an additional $660 to correct its own faulty work, and the customer was repeatedly transferred between Home Depot and the subcontractor without resolution or consent.

1mentions
1sources
4.7

Signal

Visibility

4

Leverage

Impact

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.