Home Depot Online Installation Service Bait-and-Switch After Purchase
Home Depot sells appliance installation as part of an online checkout bundle, then after delivery fails to connect customers with an installer—quietly removing one of the three referrals. Customers are left to find their own contractor after they have already received and paid for the product. This is a documented repeat pattern that causes consumers to lose loyalty benefits with prior providers who were cancelled in anticipation of the switch.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.