Home Depot Sells Dishwasher Installation Then Sends Untrained Delivery Drivers Who Refuse the Job
An elderly couple who prepared their kitchen for a paid Home Depot dishwasher installation had the delivery driver refuse to connect the waterline, citing lack of training. Attempting to resolve the issue routed them through five representatives across multiple international call centers with no resolution, leaving their kitchen disassembled and the appliance unusable.
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Similar Problems
surfaced semanticallyBig-box appliance delivery teams arrive without install instructions
A customer's replacement washing machine delivery was attempted twice without installation because the delivery crew was only instructed to remove the old unit, with no advance communication about the discrepancy and no callback before arrival. Coordination gaps between retail sales, delivery logistics, and customer service left the family without a working washer for over a week.
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Home Depot appliance installation crew refused to position a drip tray to the customer's specification and did not honor a promised return visit. Customers who pay for professional installation expect the service to match stated requirements. This is a low-signal individual service dispute.
Delivery Driver Falsely Certifies Damaged Appliance as Undamaged
A Home Depot dishwasher was delivered with a completely crushed back panel, but the delivery driver examined it superficially and certified it as fine before leaving. The customer was left with a damaged appliance, no installation, and no support recourse, delaying replacement by days.
Appliance installer rude and refused to complete installation
A Home Depot delivery installer was rude, claimed the water hose connection was stuck, and left without completing the job. The landlord removed the hose instantly. This is a single-incident service quality complaint with no software angle.
Appliance Installers Refuse Follow-Up Fix After Botched Installation
A customer's dishwasher installation was completed incorrectly, with the water line placed in front of the electrical line instead of behind it, preventing a cabinet drawer from closing; the installers have since refused to return and correct the error. The dispute has dragged on for over a month with no resolution path offered by the retailer. This illustrates a broader gap in accountability and follow-up enforcement for home-installation services.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.