Telecom Phone Reactivation Takes Over 13 Hours with No Resolution
Customers attempting to reactivate phone service are kept on hold for hours and given a new number without restoring the original. Service restoration promised within 2 hours extends overnight with no follow-up. Representatives provide contradictory instructions that pass the problem to other departments without resolving it.
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Similar Problems
surfaced semanticallyAT&T Phone Reactivation Assigns New Number and Leaves Customer Without Service for 13 Hours
AT&T reactivation process assigned a new phone number without customer consent, destroying existing contacts and connections, and left the customer without any service for 13 hours. The promised 2-hour resolution window was missed by more than 6x. Phone number portability and reactivation reliability failures are high-severity carrier operational problems.
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