Carrier Disconnects Service for In-Transit Device Returns Despite Tracking Proof

When customers return phones through carrier-authorized channels, the billing system treats in-transit devices as non-returned and automatically disconnects service, even after a customer support agent explicitly confirms no disconnection will occur. The disconnect between logistics tracking data and billing automation creates a structural failure where compliant customers are penalized with service loss and forced payments. There is no proactive grace period or human review step before the automated cutoff fires.