Telecom Carrier Onboarding Takes Hours and Results in Wrong Device Shipment
Signing up for AT&T business service required over four hours and multiple manager escalations, and still resulted in the wrong phone being shipped. Core features including voicemail, calls, and Bluetooth remained broken for months with no resolution offered. Customer service representatives in offshore support centers routinely disconnect calls rather than resolve issues.
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Similar Problems
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AT&T Customer Service Routes Customers in Circles With No Resolution
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.