No-Receipt Return System Denies Customers the Option to Keep Undervalued Items
A customer attempting a non-receipted return of unopened items was assigned a refund of one cent per item by the store's pricing system, but was not given the option to decline the return and keep the merchandise once the transaction had started. The rigid return workflow prioritizes completing the transaction over letting customers back out when the system-assigned value is clearly wrong.
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Similar Problems
surfaced semanticallyHome Depot denies a proven, confirmed product return refund
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