Home Depot's Fraud Detection Blocks Legitimate Customer Returns
A customer with a normal purchase history was flagged by Home Depot's third-party fraud detection system and denied a return within the stated 90-day policy window. No suspicious activity appeared in the account report, and the retailer offered no escalation path.
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Similar Problems
surfaced semanticallyThird-Party Return-Verification Systems Block Valid Returns With Inaccurate Records
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