Retailers lose track of refunds issued as store credit between store and HQ
A customer's gift-card refund was processed in-store as "store credit" but never appeared on their account; the store said only headquarters could issue it, and headquarters said only the store could. Neither party had visibility into the other's side of the transaction, leaving the refund unresolved.
Signal
Visibility
Leverage
Impact
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.