Explore Problems

A buyer of a recently purchased Carvana vehicle discovered a known OnStar module recall causing repeated battery drain and no-start failures, with no estimated repair timeline and no loaner vehicle offered. This leaves buyers of recently-sold vehicles without reliable transportation despite a documented manufacturer defect.

A renter faced an unstaffed pickup location requiring repeated paid rideshare trips, discovered reserved equipment was missing and the truck had already been re-rented, then experienced a dangerous highway breakdown with the check engine light on while traveling with family at night. Management dismissed the complaint afterward, reflecting failures spanning booking fulfillment, fleet maintenance, and post-incident support.

A storage container customer facing a moving-related pickup backlog says the company kept billing monthly fees while pickup was delayed, with support wait times of 45 minutes and slow responses over chat. This reflects a mismatch between service delivery reliability and continued billing during known service failures.

A customer's truck and trailer rental reservation changed pickup and dropoff locations four times within 12 hours, forcing repeated trips across town, with the same customer reporting an identical pattern in a prior rental months earlier. This points to a recurring reservation-system reliability issue at the rental company.

A gig delivery shopper describes earning under minimum wage after gas and expenses on low-paying batches, unsafe delivery conditions, and a belief that the platform's algorithm assigns worse batches to shoppers who speak up about pay or treatment. This reflects a broader structural concern about gig-platform compensation transparency and algorithmic management.

A customer was told in writing that a scheduling change would not affect their price, then was charged extra and had a promised refund reversed without explanation. Escalation to a dedicated review team produced no timely follow-up.

A customer whose phone was fully paid off found it still not unlocked as promised, and separately endured over a month of degraded service without any compensation offered. Escalation attempts through both standard support and an executive complaints channel went unanswered, leaving the customer without resolution.

A Canva user was debited for a charge they say they never authorized and could not get a clear explanation, prompting frustration and an intent to abandon the platform.

A U-Haul customer locked out of their vehicle was charged a non-cancelable $200 locksmith fee, then watched the promised arrival time swing unpredictably from 50 minutes down to 2 minutes and back up over a 2+ hour wait, with cancellation itself costing another $100-200. The dispatch and pricing model leaves stranded customers financially and logistically trapped with no reliable information or exit option.

A customer who traded in a vehicle through an online car marketplace received a replacement with an undisclosed mechanical defect, then faced repeated delivery delays and poor case-handling communication during the exchange. This reflects a broader quality-assurance and logistics reliability gap in remote used-vehicle purchasing.

A customer who was explicitly promised a specific total bill and a waived activation fee by a sales agent canceled service within the guaranteed risk-free trial period, only to be billed more than double the promised amount with no verifiable record of the original promise beyond the customer's own account. Escalation to retention and management did not resolve the discrepancy.

A customer who traded in a phone and has proof-of-delivery documentation still cannot get the promised bill credit applied months later, despite four separate customer service calls yielding inconsistent answers. This points to a gap in how trade-in shipments are reconciled against billing credits internally.

A customer whose accident claim was fully resolved by the at-fault party's insurer found that a corresponding claim at their own insurer stayed open in their account despite being told multiple times it was closed. Internal miscommunication between agents and the claims department left no reliable way to verify or force claim closure.

A merchant whose Shopify store went down spent hours trying to diagnose the outage without adequate support response, despite expecting a premium platform to provide faster incident resolution during revenue-impacting downtime.

A customer promised a monthly trade-in credit for three years found the credit stopped after only twelve months, even after a prior BBB complaint about billing had already been marked resolved, indicating no reliable system tracks long-running promotional credit commitments.

A Comcast/Xfinity customer was verbally promised a 5-year rate extension at their current price, but was later told they had to sign a consent form to lock it in -- a step never mentioned during the original call. After signing, the customer was billed a prorated higher amount for the days before the form was processed, despite an agent explicitly confirming a lower amount, and the company refused to reverse the charge.

A Comcast/Xfinity customer's ordered phone shipment went untracked and lost, so the retailer issued a replacement in-store, but the original shipment later arrived, was refused, and returned to the warehouse. Despite confirmation the return was received, the customer continued to be billed for two phones after over 20 hours of support contact, with a later escalation agent refusing to review the account notes or tracking history.

A car buyer experienced repeated delays and missed callbacks across vehicle shipping, title resolution, condition disclosure, and wire-transfer confirmation with a used-car retailer, ultimately cancelling the purchase. The buyer now faces weeks of delay before funds are returned and is at risk of accruing loan interest caused by the seller's process failures.

A small business switching to AT&T internet and phone service experienced weeks-long delays getting phone equipment shipped and activated, compounded by an unresponsive assigned representative and unhelpful support agents. The customer was billed for the full service period despite being unable to complete setup until late in the cycle, and support could not clearly resolve which charges were legitimate.

AI chatbots only respond within an active conversation, leaving no simple way for someone to be told later, asynchronously, when a plain-English statement about the world becomes true (a product back in stock, a weather condition, etc). The builder's own launch stands as evidence a real gap exists between conversational AI and ongoing condition monitoring.