Xfinity Consent-Form Rate Change Billed Before Effective Date
A Comcast/Xfinity customer was verbally promised a 5-year rate extension at their current price, but was later told they had to sign a consent form to lock it in -- a step never mentioned during the original call. After signing, the customer was billed a prorated higher amount for the days before the form was processed, despite an agent explicitly confirming a lower amount, and the company refused to reverse the charge.
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