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Notion Performance Degrades Significantly With Large Databases and Heavy Pages

Users report Notion's responsiveness drops sharply once databases grow large or pages accumulate many elements, with slow loading varying by device. This performance ceiling limits Notion's usability in work environments that need immediate responsiveness as content scales.

1 mentions1 sources
S4.7L4
Productivity · Note Taking & Writing

Creative Freelancers Lack Reliable Market-Rate Data and Chronically Underprice Their Work

Freelance creatives, from junior to lead level, often do not know what to charge and end up underpricing themselves, while clients struggle to turn vague ideas into clear project briefs. This mismatch creates friction on both sides of creative freelance marketplaces, which are typically dominated by commission-heavy incumbents.

1 mentions1 sources
S4.7L5
Business Operations

AT&T Adds Unauthorized Lines and Inflates Bill During Carrier Switch

A customer switching two lines from Spectrum to AT&T experienced a failed number port for one phone, was told in-store they needed a new device, and was promised a $105/month bill with discounts; instead AT&T added two extra lines with no phones attached, more than tripling the bill to $387 in the second cycle. This illustrates a breakdown in carrier switch/port-in handling and in-store upsell controls.

1 mentions1 sources
S4.6L6
Industry Verticals · Telecom & Utilities

Interstate Movers' Automated Pricing Engines Produce Unexplained 3x Rate Spikes

A customer's moving cost nearly tripled after a destination change that cut the transit distance in half, with the provider unable to produce a rate breakdown justifying the change. The customer suspects a defect in the automated pricing engine's rate-table or zone logic rather than a legitimate price change. There is no accessible mechanism for customers to audit or verify how logistics providers calculate quoted prices.

1 mentions1 sources
S4.6L6
Business Operations · Payments & Billing

Auto Loan Credit Report Shows Internally Inconsistent Balance and Charge-Off Data

A consumer disputes an auto loan reported by Regional Acceptance because their credit report contains contradictory data: one section shows the account settled with a $0 balance while another lists a $5,700 charge-off. This kind of internally inconsistent furnisher reporting is a recurring credit-report accuracy problem.

1 mentions1 sources
S4.6L6
Consumer & Lifestyle · Personal Finance

Retailer Support Cannot Recover Deleted Customer Account and Purchase History

A longtime customer's loyalty account, including military discount status and purchase history, was inadvertently deleted after a phone number update, and multiple support agents and departments were unable to locate or restore the data. This shows a structural weakness in customer support tooling: front-line staff lack the access or process to fix account/identity data corruption without escalating to IT, and no such escalation succeeded here.

1 mentions1 sources
S4.6L6
Customer Experience · Support & Helpdesk

Recurring Erroneous Fees Reappear After Credit on Xfinity Billing

A Comcast/Xfinity customer received a credit for prior erroneous fees, only to be billed again for multiple charges totaling $125, describing a pattern of billing errors since the start of service. The customer is threatening to switch providers, illustrating how repeated billing mistakes erode trust and can drive churn.

1 mentions1 sources
S4.6L5
Industry Verticals · Telecom & Utilities

CarMax Repeatedly Fails to Schedule Promised Service Appointment as Warranty Nears Expiration

A CarMax customer with worsening AC, smoke, and engine-light issues was repeatedly told by a service advisor and manager that a diagnostic appointment would be scheduled, but no callback ever followed over several weeks, while the vehicle's warranty coverage nears its September expiration. Reflects a structural service-followthrough gap with a hard financial deadline attached.

1 mentions1 sources
S4.6L5
Industry Verticals · Automotive

Retailers Refuse to Honor Documented Manufacturer Warranties on Their Own Vendor Sales

A customer with a verified five-year warranty on a mattress seam defect found that the retailer refuses to file the warranty claim with the manufacturer despite the manufacturer confirming the retailer is responsible for doing so. Customers are caught between a manufacturer and retailer each pointing to the other, with no resolution path despite valid, documented warranty coverage.

1 mentions1 sources
S4.6L5
Industry Verticals · E-commerce & Retail

Wells Fargo Account Opened and Credit Pulled Without Customer Knowledge

A consumer discovered a Wells Fargo account they never opened and found that loan companies had pulled their credit for applications they never submitted. This points to a bank failing to prevent unauthorized account opening and credit inquiries.

1 mentions1 sources
S4.6L5
Security & Compliance · Fraud Prevention

Insurance Agencies Fail to Respond When Customers Try to Add a New Vehicle to Their Policy

A customer trying to add a newly purchased vehicle to their Allstate policy experienced repeated unreturned callback requests, unclear billing information, and poor overall communication. This reflects a common friction point where insurers are slow or unresponsive on routine policy update requests, leaving customers uncertain about their coverage status.

1 mentions1 sources
S4.6L5
Industry Verticals · Insurance

Customers Wrongly Flagged and Banned From Rental Services With No Way to Reach Support

A rental service customer had an account restriction placed after a late-return alert, despite returning the equipment on time and owing nothing, and was unable to reach anyone through the company's dedicated resolution phone line. Being unable to reach a human to dispute an automated account flag leaves customers effectively locked out of service with no clear escalation path.

1 mentions1 sources
S4.6L5
Customer Experience · Support & Helpdesk

Slack's Continuous Message Volume and Notifications Cause Information Overload

Users report struggling to keep up with Slack's continuous flow of messages, leading to information overload, while frequent notifications become distracting. Learning the tool's channels, threads, mentions, and app ecosystem takes real time, and the paid plans needed for fuller functionality can be expensive for small businesses.

1 mentions1 sources
S4.6L5
Productivity · Collaboration & Messaging

International Roaming Day-Pass Charges Billed Despite Poor Service

An AT&T customer was charged $174 for international day passes despite experiencing degraded data and call service abroad, and support declined a refund because the device connected to a tower regardless of quality. The complaint highlights a billing policy that charges full price for roaming service that may not function usably, leaving customers with no recourse besides escalation.

1 mentions1 sources
S4.6L4
Industry Verticals · Telecom & Utilities

Repeated Missed Pickup Rescheduling and Unauthorized Storage Charges from Moving Container Provider

A customer using PODS portable storage containers for a military relocation experienced repeated unilateral rescheduling of pickup dates, an incorrectly charged extra month of storage, and unresponsive customer support, leaving oversized containers on a residential street in violation of housing policy. The case illustrates a lack of accountability and communication when logistics providers fail to honor agreed pickup schedules.

1 mentions1 sources
S4.6L4
Industry Verticals

In-Store Wait Times for Simple Carrier Transactions Frustrate Customers

A T-Mobile customer waited 40 minutes to check in and complete a simple device return in-store, despite the task requiring minimal staff time. Understaffed retail locations create long queues even for quick transactions, pushing customers toward considering other carriers.

1 mentions1 sources
S4.6L4
Customer Experience · Support & Helpdesk

Portable Storage Scheduling and Communication Breakdown (PODS)

A PODS customer describes hours-long support wait times, garbled permitting communication, and a container placement error that triggered more than four rescheduled pickups because the driver blocked parked cars instead of using a viable alternate spot. The account highlights poor real-time coordination between dispatch, drivers, and customers during moves.

1 mentions1 sources
S4.6L4
Customer Experience · Service & Billing Disputes

Telecom Customer Support Fails to Resolve Billing Plan Cancellation Questions

Telecom customers report long hold times and support agents unable to answer basic billing questions, such as how to cancel an installment plan they were enrolled in without clear consent. This creates frustration and erodes trust in customer service channels.

1 mentions1 sources
S4.6L4
Customer Experience · Support & Helpdesk

Canva Charges Auto-Debit Even After Subscription Cancellation

A user cancelled their Canva subscription days before the renewal date but was still auto-charged, highlighting a lack of self-serve, non-auto-renewing payment options for subscription services.

1 mentions1 sources
S4.6L3
Business Operations · Payments & Billing

Truck Rental Location Charges Extra Fees a Month After Return for Pre-Existing Conditions

A customer received a truck with trash already in it, returned it in the same condition with gas refilled, and was then charged over a month later for cleaning and gas despite returning it exactly as received. This points to a lack of documented condition-checks at pickup that leaves customers exposed to after-the-fact charges.

1 mentions1 sources
S4.6L6
Consumer & Lifestyle · Family & Home