Retailer Support Cannot Recover Deleted Customer Account and Purchase History
A longtime customer's loyalty account, including military discount status and purchase history, was inadvertently deleted after a phone number update, and multiple support agents and departments were unable to locate or restore the data. This shows a structural weakness in customer support tooling: front-line staff lack the access or process to fix account/identity data corruption without escalating to IT, and no such escalation succeeded here.
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