Phone trade-in rebate never processed despite following store instructions
A customer traded in a phone in-store as instructed to receive a promised $500 rebate, but the trade-in device sat unprocessed in store inventory and was eventually mailed back with no rebate issued. Months of follow-up across multiple stores and support reps produced only promises, no resolution.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.