Xfinity Store Cancels Transaction But Withholds $1,271.99 Refund for Over Two Months
A customer's in-store iPhone trade-in transaction at Xfinity was canceled after a promised trade-in credit did not appear on the receipt, yet the store has not refunded the full $1,271.99 charged to their card more than two months later. This reflects a pattern of unresolved billing and refund failures in Xfinity's retail transaction handling.
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