bug reportProductivity · Collaboration & Messaging

Canva account creation loop breaks on email verification

Canva signup flow resets when switching to email for verification code, blocking account creation.

1mentions
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3.55

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Similar Problems

surfaced semantically
Productivity90% match

Mobile app resets onboarding progress when user switches apps for email verification

A user attempting to sign up with email could not complete registration because the app reloaded to the start of onboarding whenever they switched to their email app to retrieve a verification code. This state-loss bug forces users toward alternate sign-up methods they would rather avoid.

Consumer & Lifestyle87% match

Mobile App Login Loop Breaks Email-Code Authentication Flow

Users attempting to log into Canva on mobile get trapped in a loop where retrieving an emailed login code forces the app to reset, requesting a new code before the old one can be entered. The app context is lost when switching to the email client.

Productivity87% match

Trello Sign-In Authentication Code Delivery Failure

Trello's authentication flow fails to deliver verification codes by email, and subsequent attempts to sign in are blocked. Users cannot access the platform after account creation.

Productivity87% match

Canva account corruption locks users out with no human support path

Users whose Canva accounts become corrupted cannot register a replacement account or restore their subscription tier, while automated support bots loop them through unhelpful steps. Paid Pro subscribers lose access to their tier with no escalation path to a human agent.

Productivity87% match

Canva login fails repeatedly with the same error and survives reinstalls

User cannot log into the Canva mobile app due to a persistent error that survives uninstall/reinstall cycles. Same failure mode every attempt.

Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.