GAP insurance refund not credited after confirmed cancellation
A dealer misrepresented GAP insurance as free, and a same-day cancellation refund confirmed by both dealer and lender was still never credited to the loan. Single-instance billing dispute.
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Similar Problems
surfaced semanticallyAuto Lenders Withholding GAP Coverage Cancellation Refunds After Policy Termination
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Auto Finance GAP Refunds Approved in Writing but Never Paid Out
Military borrowers receive written confirmation of GAP refund approval with a stated timeline but the money never arrives despite repeated follow-up over months or years. The servicer execution gap between approval documentation and disbursement has no accountability mechanism. SCRA protections for military members add a legal violation dimension that servicers routinely disregard.
Bank of America Holds GAP Insurance Refund Check for Over Three Weeks After Acknowledging Receipt
Bank of America held a mailed GAP insurance refund check for over three weeks after confirming they had it, failing to apply it to the customer's auto loan. The extended hold delayed payoff with no transparency about processing timeline.
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