Customer Experience · Service & Billing DisputessituationalBillingUXB2C

Retailers approve price-match adjustments but never issue the refund

A customer was told a price match would be applied after placing an order at full price, but after repeated follow-ups and reassurances, the promised refund never arrived, prompting an attorney general complaint.

1mentions
1sources
4.55

Signal

Visibility

4

Leverage

Impact

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