Telecom Buried Cable Work Takes 7 Months With Improper Installation
Comcast took over 7 months to bury a replacement cable line, with subcontractors ignoring contact requirements, installing the cable incorrectly across a driveway, and creating future infrastructure damage risk. Customers have no mechanism to verify or challenge infrastructure work quality before it causes expensive problems. Telecom infrastructure complaint escalation to PUC regulators remains the primary recourse.
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Similar Problems
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After installing internet service requiring a new cable run, Xfinity failed to bury the cable despite multiple scheduled appointments and false completion notices over seven months. The exposed cable poses a safety risk and is blocking active construction work. This reflects a systemic ISP field operations follow-through failure where completion is marked administratively without physical verification.
Cable Installer's Incomplete Property Repair Leaves Customer Billed for Unfinished Work
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Comcast leaves exposed cable hazards unrepaired for months while blocking cancellation
Comcast left an exposed internet cable near a children's playset for multiple months, acknowledging the hazard with bill credits but never repairing it. When the customer attempted to cancel, representatives were unable or unwilling to process the cancellation request. Using credits as a substitute for actual remediation while blocking the consumer's exit is a deliberate retention tactic that creates ongoing physical risk.
Telecom Repair Appointment Windows Shift Unpredictably After Storm Outages
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