Customer Experience · Service & Billing DisputessituationalB2CSchedulingBilling

Xfinity Leaves Cable Unburied for Months After Installation, Creating Safety Hazard

After installing internet service requiring a new cable run, Xfinity failed to bury the cable despite multiple scheduled appointments and false completion notices over seven months. The exposed cable poses a safety risk and is blocking active construction work. This reflects a systemic ISP field operations follow-through failure where completion is marked administratively without physical verification.

1mentions
1sources
4.7

Signal

Visibility

3

Leverage

Impact

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.