Gusto Re-Prompts for 2FA Codes Even on Already-Trusted Devices
A Gusto user finds that the app requests a verification code even when signing in from the same computer or phone they always use, arguing the extra step should only trigger for genuinely new devices.
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Similar Problems
surfaced semanticallyRepeated Login Re-Verification Despite Regular Use in Gusto
Some Gusto users report the platform does not remember their device or session, forcing them to re-verify their identity every time they log in even when doing so regularly. This adds friction to routine access for frequent users.
Gusto Repeatedly Prompts for an Unconfigured Passkey
A Gusto user is repeatedly prompted to authenticate with a passkey despite never having set one up.
Gusto MFA authenticator codes fail inconsistently, blocking payroll access
Gusto users experience repeated authenticator app failures where valid TOTP codes are rejected, forcing them through identity re-verification including photo ID capture that also fails. The inconsistency is particularly damaging in payroll software where time-sensitive access is critical. TOTP clock drift and app state management are structural MFA reliability problems that persist across the category.
Repeated Passcode Prompts When Switching Between Admin and Employee Accounts in Gusto
Users who hold both an admin and a personal employee account in Gusto must repeatedly re-enter a passcode every time they switch between the two, with no option to stay logged in or save credentials. This adds friction for anyone managing payroll while also being an employee on the same platform.
Gusto Two-Factor Login Lacks Email-Based Authentication Option
Gusto users who lose access to their phone number or device find it difficult to log in because two-step authentication only supports phone-based verification. Adding email as an alternative 2FA method would reduce login friction for affected users.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.