Appliance Delivery Fails Due to Undisclosed Pre-Delivery Requirements Like Existing Pipe Connections
A customer's refrigerator delivery was refused on-site because of existing copper piping connections that Home Depot's delivery instructions never mentioned as a disqualifying condition, and the customer struggled to get the haul-away fee refunded after being disconnected from support multiple times. This highlights a gap between what retailers communicate as delivery prerequisites and what installers actually require on site.
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