Home Depot delivery crew refuses contracted refrigerator relocation service
A long-time Home Depot customer paid for refrigerator relocation with a delivery order, but the crew refused unless they could keep the old unit, and repeated follow-ups produced no resolution. Single-incident service dispute.
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Similar Problems
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Home Depot Delivered Three Damaged Appliances and Refused Compensation
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A Home Depot customer who pre-paid for a full appliance suite and had approved delayed delivery had the order automatically cancelled and refunded after a single missed delivery attempt, despite confirming a reschedule was fine. Four separate calls to customer service, including a dropped call and an unfulfilled promised follow-up email, failed to restore the original paid order.
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A customer's appliance installation appointment was repeatedly rescheduled with no record retained between calls; technicians simply did not show up across multiple confirmed windows.
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