Gusto contractor role is buried and hard for new users to find during onboarding
New users being onboarded to Gusto as contractors struggle to locate the contractor-specific role or workspace without extensive site searching. This onboarding friction creates a poor first impression and increases support burden for employers recommending the platform.
Signal
Visibility
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Similar Problems
surfaced semanticallyGusto Support Contact Options Hard to Find
A user says it is hard to find a clear way to contact Gusto support, though they have not needed it yet.
Gusto Pay Stub History Buried Behind Multiple Navigation Steps
Employees using Gusto must navigate through several screens to access previous pay stubs, with no quick-access link on the home page. This friction creates repeated frustration for a high-frequency action that workers need for tax filing and financial verification.
Gusto Payroll Reporting Cannot Handle Multi-Job Employees
Gusto lacks robust reporting options, particularly for generating reports on employees who hold multiple positions. This gap creates manual work and compliance risk for employers managing complex workforce structures.
Gusto Lacks Guided Onboarding to Help Users Discover Platform Features
A Gusto user suggests the platform needs better in-app guidance to help new users understand navigation and discover the full range of available features. Without a natural onboarding flow, users are left to figure out platform capabilities on their own.
User Wishes Gusto Had Wider Brand Awareness
A Gusto user expressed that the product should be marketed more broadly and used more widely — feedback about brand visibility rather than a functional product problem.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.