Gusto Lacks Guided Onboarding to Help Users Discover Platform Features
A Gusto user suggests the platform needs better in-app guidance to help new users understand navigation and discover the full range of available features. Without a natural onboarding flow, users are left to figure out platform capabilities on their own.
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Similar Problems
surfaced semanticallyGusto navigation could use a clearer site menu
A user says Gusto's navigation can be somewhat hard to follow and suggests a clearer site menu would help.
Gusto contractor role is buried and hard for new users to find during onboarding
New users being onboarded to Gusto as contractors struggle to locate the contractor-specific role or workspace without extensive site searching. This onboarding friction creates a poor first impression and increases support burden for employers recommending the platform.
Gusto Website Design Feels Dated
A Gusto user notes the platform's website looks bland and could use a visual refresh, though they describe the issue as low priority. This is a cosmetic preference rather than a functional barrier.
Gusto HR/Payroll Navigation Requires Excessive Clicks to Find Features
Gusto users must navigate multiple pages to find the features they need, reflecting a common information architecture problem in feature-rich HR/payroll platforms. Vendor UX improvement needed.
Gusto Support Contact Options Hard to Find
A user says it is hard to find a clear way to contact Gusto support, though they have not needed it yet.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.