Device Insurance Verification Requires Sending Code to the Broken Device
When a phone screen fails completely, Xfinity and Assurant insurance require authentication via an OTP sent to the broken device—making it impossible to complete a valid claim. The authentication loop is structurally broken for the exact scenario it should cover. Affects all device insurance programs with SMS-only 2FA.
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Similar Problems
surfaced semanticallyTelecom carriers and device insurers deflect warranty replacement responsibility
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.