Carrier 2FA verification fails when the enrolled device itself is broken
A customer with a shattered, unusable phone could not get a replacement device in-store despite presenting valid photo ID, because the carrier's verification process required sending a code to that same broken phone. Highlights a structural gap in identity-verification workflows that assume the enrolled device is always available.
Signal
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.