Customer Experience · Service & Billing DisputesstructuralContractsBilling

Improper Toilet Installations Cause Water Damage With Only Partial Refunds

A customer paid Lowe's for three toilet installations that all leaked and caused water damage, requiring a plumber to redo the work, but the retailer refunded only one of the three installation fees despite photo evidence for all. Follow-up requests for the remaining refund went unanswered.

1mentions
1sources
5.2

Signal

Visibility

5

Leverage

Impact

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.