Freshdesk ticket type field resets on save for 5 years
A Freshdesk user reports that the ticket type field resets every time they save, and the bug has persisted unfixed for five years despite repeated flagging. This is a vendor-specific regression causing ongoing productivity loss for support teams.
Signal
Visibility
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Similar Problems
surfaced semanticallyFreshdesk ticket filter settings do not persist between sessions
Support agents in Freshdesk must re-apply their ticket filter configurations every time they reopen the app, as settings are not saved between sessions. This adds repetitive manual work for teams with complex filtering needs across large ticket queues. A basic state persistence failure with disproportionate daily impact.
Freshdesk free tier blocks ticket field customization
Free Freshdesk users cannot customize ticket fields and are locked into default configurations. Businesses with specialized workflows cannot adapt the ticketing form to their needs without upgrading to a paid tier. This paywall on basic customization pushes teams toward competitors or workarounds.
Freshdesk Product Issue: buggy for months. ticket view always out of date.
Individual user complaint about Freshdesk customer support platform. Low engagement app store review.
Helpdesk removes agent availability toggle without replacement
Freshdesk silently removed the agent availability switch that teams used to control ticket queue routing, leaving no equivalent control in its place. Support managers can no longer mark agents as unavailable, disrupting load balancing and on-call workflows. Low report volume suggests limited breadth but high frustration for affected teams.
Zendesk App Navigation Bug Unfixed for 3 Years
Zendesk app back button does not return to ticket list. Must kill and restart app. Vendor confirmed no plans to fix.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.