Zendesk App Navigation Bug Unfixed for 3 Years
Zendesk app back button does not return to ticket list. Must kill and restart app. Vendor confirmed no plans to fix.
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Similar Problems
surfaced semanticallyZendesk Mobile App Needs Complete Rewrite
Zendesk mobile app has fundamentally broken notifications, navigation, back button UX, and terrible ticket loading performance.
Zendesk app extremely slow to open tickets
Zendesk mobile app extremely slow to open tickets; UI needs significant work.
Zendesk mobile app requires manual refresh for new ticket updates
Zendesk mobile app does not push new ticket notifications, requiring manual refresh for every update unlike the browser version.
Zendesk mobile app blocks ticket access with false connectivity errors
Support agents using the Zendesk mobile app are unable to open tickets due to a persistent false "no internet connection" error that has lasted for weeks, despite functional internet access. The bug prevents a majority of ticket interactions on mobile, effectively disabling the app for its primary use case.
Freshdesk Product Issue: buggy for months. ticket view always out of date.
Individual user complaint about Freshdesk customer support platform. Low engagement app store review.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.