AT&T Sales Rep Misquoted 55+ Plan Eligibility During Port-In
A long-time AT&T customer ported his wife's number from T-Mobile after being told both lines would qualify for the 55+ plan and that a phone credit would cover the new device. At setup, store staff revealed the existing line was ineligible due to a recent upgrade — a detail never disclosed during the sales call. The customer ended up paying more than before the port-in.
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Similar Problems
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