AT&T Sales Rep Misquoted 55+ Plan Eligibility During Port-In
A long-time AT&T customer ported his wife's number from T-Mobile after being told both lines would qualify for the 55+ plan and that a phone credit would cover the new device. At setup, store staff revealed the existing line was ineligible due to a recent upgrade — a detail never disclosed during the sales call. The customer ended up paying more than before the port-in.
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Similar Problems
surfaced semanticallyAT&T carrier switch promotions misrepresent costs and result in tripled bills
AT&T carrier switch promises are not honored at billing — customers are charged for equipment from prior carriers they were told would be covered, and bills triple against stated estimates, with no way out of the contract once discovered.
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AT&T Refuses to Honor Phone Payoff Credit Promised During Carrier Transfer
After transferring from T-Mobile with documented promises of up to $800/line phone payoffs, AT&T refused to issue the credits. The customer characterizes this as fraudulent advertising.
Telecom sales quotes omit taxes and delay promised discounts, inflating first bills
AT&T sales representatives quote per-line prices that exclude substantial taxes and fees, and promised discounts take one to two billing cycles to activate, leaving customers with first bills far exceeding what they were sold. This gap between quoted and actual pricing is a systematic sales practice rather than an error. Customers discover the discrepancy only after committing to long-term contracts.
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