Telecom Carriers Make Unenforceable Promises During Carrier Switch Promotions
Customers switching mobile carriers are promised lower bills and credit for device buyouts from previous carriers, but the actual billing after switch is significantly higher than quoted. Carriers delete or deny commitments made during the sales process, leaving customers locked into contracts they would not have signed with accurate information. There is no mechanism for consumers to hold carriers to quoted terms after activation.
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Impact
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