Google Drive Document Scanner Crashes and Loses Scanned Pages
Users scanning documents through Google Drive report the app crashing and failing to save their scans, and navigating back after accidentally pressing Next does not restore the originally scanned pages. This results in lost work during the scanning workflow.
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Similar Problems
surfaced semanticallyDocument Scanning Apps Lack Confirmation Before Destructive Back Navigation
Users of mobile document scanning features can accidentally lose all previously scanned pages by tapping back navigation, with no confirmation prompt to prevent the loss. This creates significant wasted effort when scanning multi-page documents, as a single misclick discards the entire session.
Google Drive scan feature loses all data on crash with no recovery
Google Drive scan feature crashes during long sessions and loses all scanned pages with no auto-save or recovery option.
Google Docs Mobile Scan Feature Fails to Save Pages
When scanning multiple pages in the Google Docs mobile app, users hit a heavy error and the Next button becomes unresponsive, preventing the scan from being saved. Clearing cache and restarting the phone does not resolve it.
Google Docs scanner crashes when cropping and saving documents
A user reports that the Google Docs document scanner camera used to work but now crashes every time they crop a scanned document and try to save it to Drive. A regression bug affecting a specific mobile scanning feature.
Google Docs scan feature silently discards scanned documents
Users trying to scan documents into Google Docs report the scan completes successfully but then the app returns to the home screen without saving the file anywhere. This results in lost scanned work with no error message or recovery path.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.