Zendesk app extremely slow to open tickets
Zendesk mobile app extremely slow to open tickets; UI needs significant work.
Signal
Visibility
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Solution Blueprint
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Similar Problems
surfaced semanticallyZendesk Mobile App Needs Complete Rewrite
Zendesk mobile app has fundamentally broken notifications, navigation, back button UX, and terrible ticket loading performance.
Zendesk App Navigation Bug Unfixed for 3 Years
Zendesk app back button does not return to ticket list. Must kill and restart app. Vendor confirmed no plans to fix.
Zendesk customer support slow resolution and UI lag
Zendesk customer support has slow query resolution times and occasional UI lag issues.
Zendesk mobile app requires manual refresh for new ticket updates
Zendesk mobile app does not push new ticket notifications, requiring manual refresh for every update unlike the browser version.
Freshdesk Update Broke Ticket Loading
Freshdesk update caused tickets to not show initially and take excessive time to load.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.