Zendesk app extremely slow to open tickets
Zendesk mobile app extremely slow to open tickets; UI needs significant work.
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Similar Problems
surfaced semanticallyZendesk Mobile App Needs Complete Rewrite
Zendesk mobile app has fundamentally broken notifications, navigation, back button UX, and terrible ticket loading performance.
Zendesk App Navigation Bug Unfixed for 3 Years
Zendesk app back button does not return to ticket list. Must kill and restart app. Vendor confirmed no plans to fix.
Zendesk mobile app has poor design and usability
Zendesk mobile app UX is considered weak compared to the desktop experience. Support agents working on mobile face usability friction.
Zendesk customer support slow resolution and UI lag
Zendesk customer support has slow query resolution times and occasional UI lag issues.
Zendesk Has Unresolved Bugs and Slow Navigation That Reduce Agent Efficiency
Zendesk users report persistent unresolved bugs and slow navigation that reduce the efficiency of support operations. The platform has not addressed these issues at a pace that matches user expectations. Agents working high-volume queues are most affected.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.