Verbal Zero-Balance Promises From Rental Staff Do Not Prevent Later Collections
A renter says staff verbally confirmed their account balance would be zero once the truck was returned per instructions, but the company later sent the balance to collections anyway. Without written confirmation of verbal billing agreements, customers have no record to dispute collections actions that contradict what they were told.
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Similar Problems
surfaced semanticallyU-Haul Head Office Bills Customer After Franchise Location Confirms No Balance Owed
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