Rental Truck Breakdown Leaves Elderly Customers Stranded, Then Billed for the Failure
An elderly couple's rented truck broke down on a highway shoulder due to an apparent pre-existing transmission defect, leaving them exposed to passing traffic and extreme heat for two hours before roadside assistance arrived. The company charged them for the incomplete trip and pursued additional fuel charges for fuel they could not replace because of the breakdown, with no response from customer service or executive escalation.
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