Canva messages persistently show as unread after being read and replied to
Canva's activity tab repeatedly marks already-read and responded messages as unread, making it impossible to distinguish new messages from acknowledged ones. Teams using Canva for collaboration lose track of communication status entirely.
Signal
Visibility
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Similar Problems
surfaced semanticallyCanva mobile inflates unread message badge by three for each new message
Each new Canva message inflates the unread badge by three on mobile. Support has manually reset the count multiple times over months but the bug returns despite app updates and cache clears.
Canva Notifications Stay Unread Across Devices After Being Read
Canva users report that reading a notification thread on the desktop app does not mark it read on the mobile app, leaving stale unread badges. A cross-device notification state sync bug affecting users who switch between web and mobile.
Canva mobile app shows false unread badge counts repeatedly
Canva users report phantom unread notification badges that disappear when the app is opened, happening multiple times daily. The gap is minor UX noise in a third-party product rather than an unmet market need. Low frequency and no willingness to pay for a fix.
Canva Messaging Has Notification and File Display Bugs
Canva fails to send email notifications for new messages and shows files as deleted for some users while visible for others, making team communication unreliable.
Canva messaging threads lose messages and confuse users trying to collaborate
A user describes difficulty navigating Canva channel and thread structure, reporting that messages disappear from threads after being read and that uploading or sharing files with collaborators is challenging. This points to usability and reliability gaps in Canva collaboration and messaging features.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.