Canva DM Messages Display Out of Order
Canva's direct messaging feature shows messages out of chronological order. Users must force-close and reopen the app to attempt refresh, which still fails to show the latest messages. This disrupts collaborative communication within the platform.
Signal
Visibility
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Similar Problems
surfaced semanticallyDM inbox sorted by recent reply instead of received time
Users want their direct message inbox sorted chronologically by when messages were received, not by their own most recent reply. The current sorting makes it easy to lose track of unanswered messages. No setting exists to change this behavior.
Social Media DM Sorting Bugs Cause VIP Lists and Recent Messages to Malfunction
VIP direct message filtering fails after the first use, routing contacts to generic lists rather than the priority inbox. Recent messages display months-old conversations instead of current ones, causing users to miss important communications. Persistent, unreported bugs in core DM infrastructure undermine professional use of the platform.
Canva's Multi-Conversation Navigation Requires Excessive Taps, Losing Context Mid-Task
A longtime user reports that switching between multiple ongoing conversations or sessions within Canva now takes five or more taps and frequently loses context, a regression from what they describe as a previously smooth experience. This reflects a navigation and state-management UX gap in the app's growing feature surface.
Canva DM List Drops Older Contacts, Making Past Conversations Hard to Find
Canva users report that the direct message list stops retaining people contacted days or weeks ago. This makes it hard to find someone whose name is not fully remembered.
Canva Messaging Layout Causes Missed Messages
Canva's in-app messaging is hard to navigate, causing users to miss messages, and its hashtag-based group chat organization feels confusing.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.