Canva DM Messages Display Out of Order
Canva's direct messaging feature shows messages out of chronological order. Users must force-close and reopen the app to attempt refresh, which still fails to show the latest messages. This disrupts collaborative communication within the platform.
Signal
Visibility
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Similar Problems
surfaced semanticallyDM inbox sorted by recent reply instead of received time
Users want their direct message inbox sorted chronologically by when messages were received, not by their own most recent reply. The current sorting makes it easy to lose track of unanswered messages. No setting exists to change this behavior.
Canva Mobile Search Cannot Find Direct Messages by Account Handle
Canva mobile search stopped returning account results for direct message contacts, making the DM feature effectively inaccessible on mobile. Users cannot reach collaborators without switching to desktop.
Canva Consistently Fails to Send Message Notifications
Canva does not reliably notify users when they receive messages, causing teams to miss communications within the platform. The app is seen as overly complex for its core messaging use case.
Canva Conversation Threads Lack Continuous Scroll Expected in Messaging Apps
Users migrating from GroupMe to Canva's conversation feature find that message threads do not auto-scroll or keep rolling as new messages arrive, breaking familiar messaging conventions. The navigation model requires non-obvious manual steps to follow active discussions, causing users to abandon Canva chat for dedicated messaging tools. The mismatch between expected conversation UX and Canva's implementation is a driver of feature churn.
Canva Messaging Has Notification and File Display Bugs
Canva fails to send email notifications for new messages and shows files as deleted for some users while visible for others, making team communication unreliable.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.