Telecom Carrier Adds Unauthorized Device Charges and Blocks Refund Until Full Payoff
Customers discover charges for phones they never ordered on their telecom bills, and when seeking a refund, are told they must first pay off the unauthorized device in full before it can be removed. This creates a coercive billing trap with no legitimate justification. The pattern exploits the difficulty of disputing charges mid-contract where service termination carries additional penalties.
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