Telecom Free Phone Promotions Become Hidden Charges After Return and Account Cancellation
Customers who accept advertised free phone promotions discover the device is not actually free, and returning it triggers additional fees during the exchange process. Charges continue after account cancellation without authorization, appearing on the credit card used for setup. The sequence of misrepresented promotion, return friction, and post-cancellation billing constitutes a multi-step predatory sales pattern.
Signal
Visibility
Leverage
Impact
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