ISP Blames Customer's Device for Network Congestion It Won't Fix
A 12-year customer saw data speeds degrade to unusable levels in a major metro area, was told the cause was network 'congestion' rather than anything fixable, and was pushed to buy a new phone as a purported solution that didn't help. This illustrates how carriers can attribute unresolved network capacity problems to the customer rather than providing transparent root-cause diagnostics.
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