AT&T's Broken Online Activation Portal Forces 3.5-Hour Phone Ordeal to Activate a New Phone
A customer forced to switch to AT&T due to rural coverage gaps found the online activation portal non-functional, then spent 3.5 hours across three separate calls, including a rep with a broken headset, before finally getting the phone activated. The failure of the self-service activation flow pushes otherwise-avoidable volume onto phone support.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.