Fintech app conditions ACH revocation on completing account closure
A customer formally requested revocation of ACH withdrawal authorization in writing, but the company refused unless the customer also completed a separate in-app account closure process, despite Regulation E granting a standalone right to revoke ACH authorization.
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Similar Problems
surfaced semanticallyCharges continue after repeated cancellation requests with access barrier
A consumer requested cancellation multiple times and was told charges would stop, but they continued; cancellation was also gated behind a card number the consumer no longer had. Individual vendor-specific case.
Subscription Companies Continue Charging After ACH Authorization Revocation
Consumers who formally revoke ACH authorization find subscription companies continuing to charge them and refusing to issue full refunds for unauthorized charges. This billing practice violates consumer protection law but companies exploit process complexity to limit refunds.
Lender Continues ACH Drafts After Written Authorization Revocation
Three Sticks Lending acknowledged a written ACH authorization revocation but continued attempting unauthorized drafts under different entity names. Federal law requires lenders to honor written revocations, but enforcement depends on consumers catching violations themselves. Lenders using multiple entity names to obscure unauthorized ACH attempts exploit the fragmented visibility consumers have over their bank transactions.
Lenders Ignore ACH Revocation Requests and Keep Withdrawing
A consumer revoked ACH authorization in writing but the lender continued withdrawing funds and became unresponsive to follow-up. This reflects a recurring gap in enforcing payment revocation rights and resolving unauthorized-withdrawal disputes.
Fintech apps retain bank account data after loan repayment with no deletion option
Consumers who have fully repaid fintech loans cannot remove their linked bank account information from the platform, leaving sensitive financial credentials stored indefinitely. This forces customers to maintain a data relationship with a company they no longer have a business relationship with, creating ongoing security and privacy risks.
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