ISP Promises Free Equipment to Resolve Signal Issues But Never Delivers
Comcast promised a free WiFi extender as a resolution for ongoing signal problems, but never fulfilled the commitment. Repeated technical support contacts fail to escalate the issue or track outstanding equipment promises. Customers are left in an indefinite loop without resolution or written confirmation of commitments made verbally.
Signal
Visibility
Leverage
Impact
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Similar Problems
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Cable customers wait over a week for a technician while support is unresponsive
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