discussionCustomer Experience · Service & Billing DisputessituationalBillingScheduling

Comcast Xfinity Failed Repeated Repair Appointments After Outage

After a service change, a Comcast Xfinity customer lost TV, internet, and landline service for two days. Multiple chat agents promised a technician visit that never arrived, and a follow-up call ended with the customer being disconnected mid-explanation after repeated hold transfers.

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.