Gusto's Two-Step Clock-In Button Silently Fails to Register Shifts, Costing Workers Pay
Gusto's 'clock in for an unscheduled shift' button requires a second confirmation click that isn't obviously required, causing an employee to lose over 20 hours of pay over two to three months when the first click alone didn't register. A support ticket escalated to IT went unresolved for over a month, and the design effectively lets employers capture unpaid off-the-clock labor.
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Similar Problems
surfaced semanticallyPayroll Time-Entry UI Requires Clicking Into Each Day Instead of a Grid View
A Gusto user notes that entering work hours requires clicking into each individual day rather than seeing clock in/out slots laid out across the week. This is a minor but repeated friction point in an otherwise well-liked payroll interface.
Gusto App's Slow Load Time Delays Clock In/Out
Gusto's mobile clock in/out feature is unusable until the app fully opens, and the app is reported to take a good while to load, delaying a time-sensitive action for hourly employees.
Gusto Time Tracking Requires Post-Shift Edits and Forces Admins to Use Personal Accounts
Gusto users cannot edit a shift's start time until after the shift ends, forcing awkward after-the-fact corrections, and new admins must initially set up using their personal employee account rather than a dedicated admin account. Both create friction for businesses managing hourly staff and access permissions.
Gusto Login Failures Corrupt Hourly Time Tracking
Gusto users report intermittent login failures that prevent access to the app and can corrupt tracked hours. For hourly employees dependent on accurate time records, authentication outages carry real payroll consequences. This is a first-party platform reliability issue with no third-party workaround.
Gusto Mobile App Unreliable for Time Clock and Login Persistence
Employees using the Gusto mobile app report bugs with clock-in/clock-out functionality and are repeatedly forced to re-enter their password instead of staying signed in. They also find health insurance and benefits information incomplete or not kept current, undermining trust in a system used for time tracking and compensation.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.