Gusto Time Tracking Outages Block Clock-In and Lack In-App Search
An employee finds Gusto unavailable at clock-in or clock-out time and has to ask an operations lead to correct entries. They also miss a search feature for locating items. Failed punches create payroll corrections for hourly staff.
Signal
Visibility
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Similar Problems
surfaced semanticallyGusto App's Slow Load Time Delays Clock In/Out
Gusto's mobile clock in/out feature is unusable until the app fully opens, and the app is reported to take a good while to load, delaying a time-sensitive action for hourly employees.
Gusto Mobile Clock-In Location Tracking Unreliable
The Gusto mobile app clock-in feature has unreliable location tracking, causing issues for hourly employees trying to clock in at their work site.
Complicated Multi-Step Clock-In Process in Gusto Time Tracking
A Gusto user finds the clock-in process cumbersome, requiring several steps to complete before being able to clock in for the day. Simplifying the time-tracking flow would reduce daily friction for hourly and shift employees.
Gusto App Slow to Load for Clock In/Out
Gusto mobile app takes too long to open, making it difficult for employees to clock in and out on time.
Slow Multi-Screen Mobile Clock-In Flow in Payroll Apps
Hourly employees find the mobile clock-in flow unreliable on first attempt and slowed by passing through a home screen before the time check-in screen. Friction at the moment of clocking in leads to late or missed punches.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.